From the September 19th Chicago Tribune.
Or should that be motel in honor of the motor car?
What is it that hotel/motel guests want? Of course, a "comfy mattress and hot breakfast" is still high on the list.
But according to 53,000 people asked in a survey by J.D. Power and Associates, FREE WIRELESS INTERNET ACCESS is the "most desired amenity" in nearly every segment of the hotel industry.
It was found that the most expensive hotels are also the least likely to offer free Wi-Fi. Not one person staying at a luxury said they got it free. Guests at midscale hotels reported that 96% got the free stuff. Even 64% staying at budget hotels got it.
Hotels are more likely to feel pressure these days to offer that free Wi-Fi.
Luxury hotels do offer it, but often at added cost. The Ritz-Carlton in downtown LA offers Wi-Fi for an additional $12.99 a day. The one in downtown Chicago has free Wi-Fi, but it will cost $8.50 for high speed access. I guess they figure that if you can afford to stay in one of "those" places, an extra $8 to $13 would be of no concern.
Ritz-Carlton spokeswoman Vivian A. Deuschel, said, "We have no immediate plans to change the policy, but it's an ongoing subject of discussion."
Why Do the Most Expensive Have the Least in Some Cases? --RoadDog
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